Footbridge & COVID-19 FAQs
Information for Patients
During COVID-19, am I still required to obtain XRAYS?
Most x-ray facilities are currently open. In light of COVID-19, not all facilities are accepting walk ins and you may need to schedule an appointment to have your x-ray completed. To ensure this is done within the required timeframe, we encourage patients to call the x-ray clinic you plan on attending to ensure that the clinic will accommodate your request.
St Paul’s Hospital: 604-806-8006
Mount St Joseph Hospital: 604-874-1141
West Coast Medical Imagining (Burrard): 604-689-8925
If you are having ongoing issues with getting your x-ray completed, please contact Footbridge at 778-945-6756 EXT 111.
Where can I find instructions for my upcoming appointment?
Please refer to the email that was sent to you with all preparatory instructions for your appointment. If you did not receive the email, please call our office to ensure that we have the correct contact information on your file. Please also check your junk box as our emails may be coming from firstname.lastname@example.org.
What should I expect and prepare for my upcoming VIRTUAL/TELEPHONE appointment?
Please refer to the email that was sent to you with all preparatory instructions for your appointment.
Please note: our online intake questionnaires MUST be completed prior to your appointment.
If you are scheduled for a TELEPHONE CONSULT the physician will likely call you from a private or blocked number so please ensure that your phone is set up to accept incoming calls.
If you are scheduled for a VIRTUAL VISIT, please check your email and/or text messages five minutes before the scheduled appointment time. All virtual visit instructions will be sent at this time.
If we have requested that you take photos of your affected area, please ensure that they have been emailed to us ahead of your appointment.
I am trying to submit the requested photos for my upcoming appointment, but am having difficulties. What is the best way to do this?
The picture files could be too large to send in one email. Try sending one or two pictures per email. We will attach all pictures we receive to your chart for the doctor to review.
I am having difficulties connecting to my virtual appointment. What should I do?
If you are using INPUT HEALTH: Please ensure that you are using Google Chrome browser and all other applications with camera capabilities are closed. We recommend that you close out of the video conference, refresh your screen and try to re-open by clicking back into the link that was sent to you.
If you are using ZOOM: Zoom will launch from any browser, but Google Chrome is recommended for the best outcome/experience. A download is not required to use Zoom via your browser. However, if you plan to use your phone or a tablet, the Zoom app is required.
If technical difficulties persist, the doctor may try to call you on the phone, so please have your phone handy and note that the physician may be calling you from a blocked number.
I have a telephone consultation, but the doctor has not called me yet. For how long should I wait?
Our physicians and care team are working diligently to ensure that the needs of all patients are met during this unprecedented time. There is a chance that the doctor may run a little late for your appointment. If the physician is running more than 30 minutes late, our care team will reach out and notify you via telephone.
I am booked for an upcoming IN-PERSON URGENT appointment, and I am experiencing COVID-19 symptoms. What should I do?
If you develop any COVID-19 symptoms (fever, cough, shortness of breath), please contact our office at 778-945-6756 and let us know prior to your appointment.
All patients who must come into the office to see the physician will receive a screening questionnaire via email 2-3 days in advance of their appointment to complete. Upon arriving at Footbridge on the day of your appointment, you will also be screened and your temperature checked.
What procedures are in place to ensure my safety from COVID-19 when I come to Footbridge?
Footbridge has implemented a comprehensive screening strategy for all patients entering the clinic, to avoid any ill patients from visiting. Please ensure that you have completed the screening questionnaire which was emailed to you prior to your scheduled appointment.
Upon arrival at Footbridge for your appointment, you will be asked to wash your hands and your temperature will be taken before proceeding into an examination room for your consultation with the physician.
In addition, all of our staff are strictly following Personal Protective Equipment (PPE) and cleaning procedures as recommended by Worksafe BC (WSBC) and Providence Health Authority.
I am waiting to be booked for an initial consultation appointment – when and how will I be contacted?
We are currently booking most appointments via email. If you are on our waitlist, please actively monitor your email for details pertaining to your upcoming appointment. PLEASE NOTE: our emails are sent through our secure portal, so the email will come from email@example.com.
The email will provide all relevant details for your appointment, including whether it is to be in person, virtual or by telephone, if an x-ray is required and any other preparatory items to ensure that you are properly prepared to make the most of your appointment.
Are surgeries still proceeding during the COVID-19 pandemic?
Elective surgeries are currently proceeding as scheduled. When availability arises, a member of the Footbridge care team will contact you to schedule your surgery.
Once scheduled for surgery, you will receive a COVID-19 screen approximately 3-5 days before the date to ensure that you are asymptomatic and have had no COVID-19 exposure risk. At this time, a COVID-19 test is not required prior to your scheduled surgery.
I need surgery urgently and cannot wait until after the COVID-19 crisis has passed, what do I do?
Please contact Footbridge directly at 778-945-6756 ext 117.
I’ve recently had surgery and I am concerned about my surgical wound. What do I do?
Please contact our wound care line: 778-945-6756 ext 115.
I have insurance or medical forms that require my physician’s signature, what do I do?
Please email your forms to firstname.lastname@example.org and we will have the physician complete them, and email them back to you. A fee may be incurred for this service, and if so, we will email you the invoice.
I need to book a follow-up appointment, or an appointment for an injection, what do I do?
Please email your request for a follow-up appointment to email@example.com. A Patient Care Coordinator will review your chart and connect with you if it is appropriate to proceed with a virtual or telephone appointment.
Upon receiving imaging results, a follow-up appointment will be scheduled via email or telephone. Please allow us one week from your imaging appointment to ensure that the report is back on your file before contacting us for follow-up.
Is Footbridge still offering physiotherapy services?
Yes, our physiotherapists are offering both in person and virtual appointments. Please email or call us and we will be happy to book you into the next available appointment.
I am a doctor or nurse and would like to speak directly with a Footbridge physician, what do I do?
During the COVID-19 pandemic, many of our doctors are working remotely. Please contact our office and we will connect with the requested physician in a timely manner to address your inquiry.
I received a prescription for: orthotics, brace, splint, or other medical device, what do I do?
Our partner, Paris Everybody is working to facilitate such referrals on a timely basis. If you have had a virtual or telephone appointment, you can expect a call or email from Paris Everybody to arrange your next steps in care. If you have any questions, please contact your nearest location directly:
Footbridge: 221-181 Keefer Place, Vancouver
778-945-6756 EXT 5 firstname.lastname@example.org
West Broadway: 1861 W Broadway, Vancouver
Port Coquitlam: 114-3200 Westwood Street, Port Coquitlam
Walnut Grove: 1-20349 88th Avenue, Langley
Information for Health Care Professionals
I am a doctor or nurse, and would like to speak directly with a Footbridge physician, what do I do?
During the COVID-19 crisis, most of our doctors are working remotely. Please contact our office and we will connect with the doctors in a timely manner to address your inquiry.